Social network VK announced about the launch of the new application for communities — Status of orders for the online stores groups. The app helps to notify the customer about the status of their order directly in the social network. If you change the order status in CRM, client almost instantly recognizes, did the payment for the chosen goods or when he will be delivered.
Offer customers to subscribe to notifications about the status of the order through personal messages VK directly by the form or order confirmation.
The advantages of notification through Facebook:
- Low price alerts compared to SMS.
- Ability to receive feedback via VK messages;
- Notifications via VK combines the accessibility of mailing lists with the efficiency of SMS messages.
Adding a template order status offer to receive newsletter or sale information, you can use notifications as an additional marketing channel to increase repeat sales. Users read your private messages more often than e-mails, and use this channel much cheaper than SMS.
The first app connected group InSales, retailCRM and 1C-Bitrix.
